FREE SHIPPING OVER $75!
*We are currently experiencing a high volume of orders and warehouse constraints due to COVID-19. Shipping delays may occur. We appreciate your patience and continued support.
In response to COVID-19, Pink Lily is doing everything we can to to ensure the safety of our employees and customers during this time. Returns are currently taking 3-4 additional business days to be processed as we are taking extra precautions in our fulfillment center as we work to keep our team safe. Thank you for your patience during this!
GENERAL ORDER INFORMATION
If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at email@example.com
Please note: Orders CANNOT be changed, modified, or canceled after checkout!
Merchandise may be returned for ONLINE STORE CREDIT only within 25 days from the order date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
If you purchase an item with a discount of 25% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.
Standard Shipping within the continental United States is $5.75. Shipment to Hawaii and Alaska is $8.95. Shipping prices to Canada are based on the total weight of the order. All other countries will ship via UPS and will vary in rates.
Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.
The Bella Grace Boutique is NOT responsible for:
Delays with UPS shipping
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
International USPS: 1-800-222-1811
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
Holiday Shipping Information
In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates! You MUST place your order by NOON CST for UPS orders in order to go out that day!
(Orders containing Custom Made items will still take 7-10 business days to process, so please do not delay on ordering them!) The deadline to order those for Christmas is December 2nd.
USPS International. Ranges between Dec 1 - 15. Please contact us for specific details for your continent/country.
USPS APO/FPO/DPO: Ranges between Dec 4-18. Please contact us for specific details.
UPS Ground: December 13th
USPS Standard Shipping: December 18th
*All orders after this date need to upgrade to UPS shipping in order for your item to arrive in time!
UPS 3rd Day: December 19th (Orders must be placed by noon CST in order for it to ship that day!)
UPS 2nd Day: December 20th (Orders must be placed by noon CST in order for it to ship that day!)
UPS Next Day: December 23rd (Orders must be placed by noon CST in order for it to ship that day!)